Managed IT services

Manage.
Secure.
Support.

InFocus ICT is the outsourced IT department for growing businesses. We keep your systems running, your data protected and your people productive — for one fixed monthly fee, with no surprises.

Fixed monthly pricing Human helpdesk, real SLAs Security built in, not bolted on
What we do

One team for all of IT.

Everything a modern business needs from an IT department — delivered as a service, measured against SLAs, and covered by a single monthly agreement.

Core 01 · Manage

Managed IT & helpdesk

Day-to-day IT, handled. Your team calls one number and things simply get fixed.

  • Unlimited helpdesk — phone, email and remote support
  • Proactive monitoring, patching and maintenance
  • Device lifecycle: procurement, setup, retirement
  • Vendor and license management under one roof
Core 02 · Secure

Cybersecurity & backup

Layered protection sized for small and mid-sized business — enterprise practice without enterprise overhead.

  • Endpoint detection & response on every device
  • Email filtering, MFA and identity protection
  • Tested backups and disaster-recovery plans
  • Staff security-awareness training
Core 03 · Build

Cloud & infrastructure

The platforms your business runs on — designed, migrated and maintained by people who answer the phone afterwards.

  • Microsoft 365 setup, migration and optimisation
  • Networks, Wi-Fi, servers and cloud hosting
  • Office moves, fit-outs and expansions
  • Roadmaps and budgeting for what's next
How onboarding runs

Boringly reliable, by design.

Switching IT providers shouldn't be a leap of faith. Every new client follows the same measured path — documented at every step, disruptive at none.

01

Audit

We map every device, license, account and risk before touching anything.

02

Onboard

Monitoring, security tooling and documentation rolled out — no downtime.

03

Stabilise

The backlog of niggles gets cleared. Tickets drop; trust goes up.

04

Manage

Business as usual: helpdesk, patching, reporting and fixed monthly billing.

05

Improve

Quarterly reviews turn IT from a cost centre into a plan.

Support plans

Pick the coverage, keep the budget.

Every plan is a flat monthly fee per user or per device. No hourly billing for support, no penalty for calling us — the incentives point the same way yours do: fewer problems.

Essentials

Monitoring, patching, antivirus and backup checks for lean teams

Per device
ProActive

Unlimited helpdesk plus the full management stack — our most popular plan

Per user
ProActive+

Adds EDR, awareness training and compliance reporting for regulated work

Per user
Co-managed IT

Tools, escalation and extra hands for your in-house IT team

Custom
AI services

Ready for AI? So is your IT.

Putting artificial intelligence to work is part of what we do — built on the same foundations we manage every day. Because we already run your systems, data and security, we know exactly where AI will pay off and what has to be fixed first.

AuditPrepareImplementTrainSupport
FAQ

Straight answers.

Do we have to replace our current systems to switch?
No. We take over what you have, document it, and stabilise it first. Any replacement or upgrade comes later, on a roadmap you approve — never as a condition of signing up.
How fast do you respond when something breaks?
Every plan carries a written SLA. Critical issues — a site down, a security incident — are worked immediately, around the clock. Everyday requests are triaged within the business hour and most are resolved the same day.
We already have an IT person. Is this still for us?
Yes — that's our co-managed plan. Your internal team keeps ownership and day-to-day control, and gains our tooling, monitoring, security stack and an escalation path for the hard stuff and the holidays.
What does it cost?
A fixed monthly fee per user or per device, agreed up front. Projects — a migration, an office move — are quoted separately as fixed-scope work. Book a call and we'll give you a range for your size and setup.
Get started

IT that just works?

Start with a free IT health check — a plain-English review of your systems, security and costs, with honest advice whether you sign with us or not.